Robert
Moore

Konovo · Watertown, MA (Hybrid)

Medical research managed service provider. Sole IT Director responsible for all corporate technology strategy, infrastructure, cybersecurity, compliance, and a global team of 4 technicians across India, Bosnia, Idaho, and Massachusetts supporting 400+ users and 600+ devices.

• Scaled IT infrastructure from 65 users (2020) to 400+ users (2026), designing a remote-first technology foundation for a 90% distributed global workforce.
• Directed three corporate acquisition integrations end-to-end, including full domain migrations, Google Workspace → Microsoft 365 email migrations, Azure tenant consolidation, and company-wide rebranding to konovo.com.
• Architected and deployed a zero-touch device enrollment model using Microsoft Intune, enabling auto-provisioned Mac and Windows laptops direct-shipped to new hires — eliminating onboarding IT bottleneck.
• Led Single Sign-On (SSO) implementation across 7 enterprise applications, migrating 325 users to a unified identity under Azure Entra ID.
• Manages a $250,000 annual PC hardware budget overseeing procurement strategy, lifecycle planning, and cost-effective hardware refresh cycles.
• Built and governs the organization’s cybersecurity program: deployed Arctic Wolf for 24/7 MDR alerting, partnered with Patriot for M365 secure configuration, implemented Microsoft Defender across all endpoints. Hired a dedicated IT Security Analyst.
• Responded to active MFA compromise incident — detected via Arctic Wolf, contained the breach, enforced Conditional Access policies, hardened MFA company-wide; zero recurrence since.
• Serves as IT Security & Compliance lead for medical research client contracts, authoring technical responses to enterprise security questionnaires covering TLS, AES-256, RSA-2048+, IAM controls, and data protection frameworks.
• Led strategic Slack → Teams consolidation across 400 users, reducing SaaS license spend significantly.
• Leading company-wide AI productivity adoption: rolling out Claude and ChatGPT, developing use-case training, and establishing AI governance guardrails.

GE Sensing & Inspection Technologies · Billerica, MA

• Directed end-user IT services and Level 2/3 deskside support across a 250,000 sq. ft. campus; managed 15 technicians supporting 16,000 users across North America.
• Served as sole IT Site Lead for the Billerica, MA headquarters, with oversight of 8 additional Northeast region sites.
• Provided dedicated VIP/white-glove IT support for C-suite and senior executive team as single point of contact for all technology escalations.
• Project Lead for a global Sophos Antivirus deployment to 260,000 PCs across GE’s worldwide footprint, completed within an 8-month timeline.
• Led full infrastructure buildout for a major campus relocation: installed Cisco switches, wireless access points, production floor printers, and A/V infrastructure.
• Delivered monthly IT Operations Reviews to senior leadership and Corporate CIOs, presenting SLA metrics, team performance dashboards, and infrastructure initiative updates.

GE Panametrics · Billerica, MA

• Provided L2/L3 helpdesk and deskside support across phone, email, and in-person channels for 1,000+ users; served as escalation point for L1 team.
• Managed user account lifecycle in Active Directory, Intranet portals, and email systems; deployed and configured desktop hardware, IP phones, and network cabling.
• Cross-trained and mentored Level 1 and Level 2 support staff, establishing consistent support standards and knowledge base documentation.